A new, improved form for reporting webspam

Monday, August 08, 2011 at 10:56 AM

Webmaster level: All

Everyone on the web knows how frustrating it is to perform a search and find websites gaming the search results. These websites can be considered webspam - sites that violate Google’s Webmaster Guidelines and try to trick Google into ranking them highly. Here at Google, we work hard to keep these sites out of your search results, but if you still see them, you can notify us by using our webspam report form. We’ve just rolled out a new, improved webspam report form, so it’s now easier than ever to help us maintain the quality of our search results. Let’s take a look at some of our new form’s features:

Option to report various search issues
There are many search results, such as sites with malware and phishing, that are not necessarily webspam but still degrade the search experience. We’ve noticed that our users sometimes report these other issues using our webspam report form, causing a delay between when a user reports the issue and when the appropriate team at Google handles it. The new form’s interstitial page allows you to report these other search issues directly to the correct teams so that they can address your concerns in a timely manner.

Simplified form with informative links
To improve the readability of the form, we’ve made the text more concise, and we’ve integrated helpful links into the form’s instructions. Now, the ability to look up our Webmaster Guidelines, get advice on writing actionable form comments, and block sites from your personalized search results is just one click away.

Thank you page with personalization options
Some of our most valuable information comes from our users, and we appreciate the webspam reports you submit to us. The thank you page explains what happens once we’ve received your webspam report. If you want to report more webspam, there’s a link back to the form page and instructions on how to report webspam more efficiently with the Chrome Webspam Report Extension. We also provide information on how you can immediately block the site you’ve reported from your personalized search results, for example, by managing blocked sites in your Google Account.

At Google, we strive to provide the highest quality, most relevant search results, so we take your webspam reports very seriously. We hope our new form makes the experience of reporting webspam as painless as possible (and if it doesn’t, feel free to let us know in the comments).

Comments:

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